Stories — The Rail

guest experience

What Can Restaurant Operators Learn About Product Development from Bose?

What Can Restaurant Operators Learn About Product Development from Bose?

The restaurant industry can learn from technology businesses. Restaurant operators should approach their menu development & menu management the same with tech giants, like Bose, conduct their product development — with live, useful customer feedback.

Share

Follow

Six Tips for Responding to Online Restaurant Reviews

Six Tips for Responding to Online Restaurant Reviews

The majority of Americans look at online reviews before making purchasing decisions -- that includes online restaurant reviews. Restaurant operators should go the extra mile to engage these restaurant reviewers (good & bad). Just use a little extra care.

Share

Follow

How to Get Local Groups to Become Your Restaurant's Regulars

How to Get Local Groups to Become Your Restaurant's Regulars

Guest regulars are the Holy Grail for restaurants but they're not always easy to come by. Restaurant operators & marketers could win more restaurant regulars by being proactive and hunting down local social groups in their areas.

Share

Follow

5 Fun Digital Activities Guests Want at Restaurants & Bars

5 Fun Digital Activities Guests Want at Restaurants & Bars

A great way for restaurants & bars to stand out from the crowd is utilizing digital technology to entertain guests. Things like digital photo booths, electronic darts, pool & foosball, and interactive tabletop light shows can make for a memorable occasion.

Share

Follow

The Daily Rail: Brinker's Education Benefit a Plus for Its Restaurants' Staff

The Daily Rail: Brinker's Education Benefit a Plus for Its Restaurants' Staff

In today's restaurant news: gamifying restaurant sales, UK drops energy drink regulations and Brink's debuts a new restaurant staff education program.

Share

Follow

Three Things to Know About Service Dogs in Restaurants

Three Things to Know About Service Dogs in Restaurants

For people with disabilities, service dogs are literal life savers. However, they're often the cause of unnecessary arguments & drama when they're brought into restaurants. Here's what restaurant owners & staff need to know about guests with service dogs.

Share

Follow

The Daily Rail: Are Your Gratuity Policies Sending a Bad Message?

The Daily Rail: Are Your Gratuity Policies Sending a Bad Message?

In today's restaurant news: Domino's uses AI technology to improve the guest experience, Salt Bae comes to America, and how your policies can be twisted in the public eye.

Share

Follow