David Weinfeld

January 18, 2017

Customers

Is There Such a Thing as a Zero-Star Restaurant?

David Weinfeld

January 18, 2017

Customers

Is There Such a Thing as a Zero-Star Restaurant?

The New York Times think you can run a zero-star restaurant, but we're not so sure. There's so much more to a restaurant than one bad round of service.

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David Weinfeld

December 26, 2016

Customers

5 Best Responses to 1-Star Reviews

David Weinfeld

December 26, 2016

Customers

Restaurants sometimes live and die by online reviews. Many times the reviews are legit, but sometimes they're just so off the mark they're humorous. Here are the best responses to one-star restaurant reviews.

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Daily Rail Staff

November 16, 2016

Customers, Marketing, Business

How to Use Online Reviews to Create the Ultimate Guest Experience

Daily Rail Staff

November 16, 2016

Customers, Marketing, Business

How to Use Online Reviews to Create the Ultimate Guest Experience

A restaurant’s success depends on the guest experience. In order to create the ideal guest experience, however, restaurants must engage with their guests by using a customer feedback strategy that includes online reviews.

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Daily Rail Staff

November 11, 2016

Marketing, Customers

Four Building Blocks for Your Restaurant's Reputation Management

Daily Rail Staff

November 11, 2016

Marketing, Customers

Four Building Blocks for Your Restaurant's Reputation Management

Restaurant industry is a very competitive industry where harsh reviews and quick judgments have become a part of the trade. Here's how to manage your restaurant's reputation and keep guests satisfied.

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Daily Rail Staff

October 3, 2016

Customers, Marketing, Business

8 Tips For Recovering From Bad Yelp Reviews

Daily Rail Staff

October 3, 2016

Customers, Marketing, Business

8 Tips For Recovering From Bad Yelp Reviews

There's little restaurant operators can do about bad restaurant reviews on Yelp. What they can control, however, is how they react to the poor previews and go about 'guest recovery.'

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Daily Rail Staff

September 16, 2016

Marketing, Business

The Daily Rail: No More 'Gag Clauses' For Restaurants

Daily Rail Staff

September 16, 2016

Marketing, Business

The Daily Rail: No More 'Gag Clauses' For Restaurants

In today's restaurant inspired news: A tense interaction over a head-scarf, actually getting value from social media, and Bill Murray!

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Daily Rail Staff

August 26, 2016

Staff, Business, Customers

The Daily Rail: Tipping present challenges, problems for operators, study finds

Daily Rail Staff

August 26, 2016

Staff, Business, Customers

The Daily Rail: Tipping present challenges, problems for operators, study finds

Today's restaurant-inspired new: Tipping creating major hurdles for restaurant operators, bizarre gun violence at Texas restaurants, and should Yelp review be protected speech under the First Amendment?