Hospitality Defender

The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences

Sometimes your restaurant staff will just give bad service. It’s unfortunate, but your restaurant has a chance to bounce back and make good. Here’s how your restaurant can turn a bad guest experience into great customer service.

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8 Tips For Recovering From Bad Yelp Reviews

8 Tips For Recovering From Bad Yelp Reviews

There's little restaurant operators can do about bad restaurant reviews on Yelp. What they can control, however, is how they react to the poor previews and go about 'guest recovery.'

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