It costs more to find new guests than it is to keep ones who’ve already visited. But it requires a good retention program. Here are some tips for improving your restaurant’s customer retention rates.
Changing the flooring of a restaurant can give its ambiance fresh vitality and transform everyday areas into cozy comfort canvases of design. Here are some tips for upgrading your restaurant’s floor.
Learn how technology simplifies managing multiple locations in a restaurant chain, enhancing efficiency and consistency.
Discover creative ways to announce your restaurant's move and build excitement with loyal customers while attracting new ones to your new location.
Just because it's in the rulebook doesn't always mean it's the correct response. Many times restaurant managers quote restaurant policy with good intentions but overlook the guest's easy-to-satisfy needs.
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Mistakes happen no matter what industry or position. Thanks to Reddit's Kitchen Confidential there's an endless supply of mishaps from servers, bartenders and kitchen staff. Today's list though is a hilarious assortment of some of the dumbest things dishwashers have done.
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Ever since servers start their first day, they instantly start planning for when they’re promoted to bartender. When that day comes, they tend to get a bit overwhelmed because it’s not as easy as it looks. We’ve collected seven videos of servers training as bartenders and surprise… they FAILED.
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With rising wages & benefits, no-tipping is becoming more mainstream in the US, but is it the right move for everyone? Find out if your restaurant should go no-tipping to a service surcharge or other alternates.
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It's that one conversation that no employee or restaurant operator wants to have; employment termination. Melissa Mccarthy in the movie Tammy does a great job of showing the (hilarious) worst-case scenario.
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Getting hiring right is a tough process, but having the right staff can make all the difference in whether your restaurant does well or not. One of the most important things you can do as a general manager or operator is making sure management is up to snuff. Here's how to know a manager isn't making the grade.
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Staff turnover is a serious issue, but hiring and keeping the right staff is integral to providing your guests with the best experience possible. Back of house is just as important as guest-facing staff, and as such, here are a few warning signs it's time to show a cook the door.
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The restaurant industry has been called out for how we handle automatic gratuities. We offer you five methods of ensuring a guest is never surprised by an automatic service charge ever again.
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Anthony Bourdain might be one of our favorite TV personalities ever. Apart from his extensive experience and knowledge of our industry, Bourdain is thoughtful and caring about all restaurant workers. Check out what he has to say about current issues facing our industry, tip included...
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In today's restaurant-inspired news: How you know when you hired the wrong host, food items that were popular the year you were born, NFL ratings-plunge taking restaurants with it and Tinder vs. restaurants.
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![How to Avoid a Killing Spree: Don't Quote Restaurant Policy [VIDEO]](https://images.squarespace-cdn.com/content/v1/56a2785c69a91af45e06a188/1479746614613-HUYUC27W90BI5YSWM97U/Falling-Down-LB-1.jpg)
![What Not to Do When You Get Fired [VIDEO]](https://images.squarespace-cdn.com/content/v1/56a2785c69a91af45e06a188/1479745426269-1TNUCJCTHAF0CJ62Z0UW/tammy+gets+fired.jpg)
