Stories — The Rail

Customer Service

Are you sure your servers aren't committing credit card fraud?

Are you sure your servers aren't committing credit card fraud?

Stories about servers forging credit card slips to give themselves fat tips seem to becoming the norm. Are you sure your restaurant staff aren't committing credit card fraud? Here's how to look into it.

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Seven Deadly Sins of Restaurant Loyalty Marketing

Seven Deadly Sins of Restaurant Loyalty Marketing

Investing in customer loyalty isn't just a 'check the box' initiative. Restaurant customer loyalty can be a businesses’ most powerful marketing channel. However, customer loyalty programs are tricky to get right. Here are seven pitfalls to avoid.

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Don't Buy Restaurant Mobile Payment Until You've Answered These 3 Questions

Don't Buy Restaurant Mobile Payment Until You've Answered These 3 Questions

Thinking about buying a mobile payment solution for your restaurant? Don't drop a single dime until you've answered these three vital questions.

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