Customers

What Guests Want & Value in Your Restaurant Delivery Program

What Guests Want & Value in Your Restaurant Delivery Program

COVID-19 forced many restaurants to quickly build out a delivery program to satisfy demand. But not all programs are created equal. Here is what guests want and value when it comes to online ordering and home food delivery.

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How Restaurant & Bar Owners Should Respond to Bad Reviews

How Restaurant & Bar Owners Should Respond to Bad Reviews

We go over the importance of responding to bad reviews, the steps restaurant and bar owners should take, and a real example of a restaurant owner’s response.

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What Restaurants Need to Know about American Diets in 2021

What Restaurants Need to Know about American Diets in 2021

Here’s what restaurant operators and chefs need to know about the changing American diet in 2021 and beyond — from plant-based meat & dairy alternatives, to nutritional rules & guidelines Americans follow.

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How to Bounce Back from COVID-19 this Summer

How to Bounce Back from COVID-19 this Summer

With summer here and more US states hitting the 70% vaccination threshold, now’s the time for restaurants to cash in on the energy and excitement of people going out again. Here are three things to keep in mind to bounce back from COVID-19.

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How Restaurant Teams Can Show Gratitude in an Age of Social Distancing

How Restaurant Teams Can Show Gratitude in an Age of Social Distancing

COVID-19 has made it challenging for restaurant teams to fully connect with their guests. But it’s not impossible and, in fact, being able to connect with your customers may be even more important now. Here are a few ways to build that connection.

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