Nowadays, online customer service is also critical to your restaurant’s success. Read on to learn ways to improve your restaurant’s online customer service.
How to Improve Your Restaurant’s Online Customer Service
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Six Tips for Responding to Online Restaurant Reviews
The majority of Americans look at online reviews before making purchasing decisions -- that includes online restaurant reviews. Restaurant operators should go the extra mile to engage these restaurant reviewers (good & bad). Just use a little extra care.
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How to Get Local Groups to Become Your Restaurant's Regulars
Guest regulars are the Holy Grail for restaurants but they're not always easy to come by. Restaurant operators & marketers could win more restaurant regulars by being proactive and hunting down local social groups in their areas.
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The Daily Rail: Bartenders Guess Who’s Underage
In today's restaurant-inspired news: Bartenders guess if their guests are of age, a Twitter war with ESPN and a Tom Brady fan, and how Chick-fil-A boosted their revenue from their customer service.
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Ming Tsai's Food Allergy Reference System is Your Staff's New Best Friend
Ever heard of the Ming Tsai's Food Allergy Reference System? It'll make managing food-related allergies at your restaurant easy for your entire staff and keep your guests healthy.
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The Daily Rail: Ouch! Best Bad Reviews of 2016
In today's restaurant-inspired news: Mixed feeling about peppermint cocktails, the most expensive scandals of 2016, the most watch TV shows, and the best worst professional restaurant reviews of 2016.
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Customer Lifetime Value: What’s a Guest Worth to You?
Do you know your restaurant's customer life value? Do you even know what that is? It's an important number to identify because it should factor into how much you’re willing to spend to acquire new customers. Use our calculator to get your number.
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Six Sure-Fire Ways to Win at the Waiting Game
A busy restaurant is a double-edge sword. It means your popular and people enjoy your food, drink & experience. But it can also mean long wait times that turn guests off from ever visiting again.
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Are you sure your servers aren't committing credit card fraud?
Stories about servers forging credit card slips to give themselves fat tips seem to becoming the norm. Are you sure your restaurant staff aren't committing credit card fraud? Here's how to look into it.
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Six Ways You're Ruining the Guest Experience
It's the little things that kill our business. Here are six ways you're ruining the guest's experience at your restaurant.
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